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Pixelmetrix ECP™ Support
Software Version of ECP
Software Version of Consolidator Engine
*Switch on the ECPª, go to ECP (ECPs | Click on ECP | Properties | SW Update)
*Switch on the Consolidator Engine, go to Consolidator Engine (Administration | Property | SW Update)
Please describe the operational environment / network topology
Please describe the error and actions causing the error
IMPORTANT: List of required attachments to be sent to
Subject line: ECP Support - (state your company)
*Screenshots of GUI if error is displayed there
*ECP and Consolidator Engine Log output (Steps: Download the log from the ECP/Consolidator Engine set up page)
*ECP/Cons property values
[Steps: Switch on the ECP (ECPs | Click on ECP | Properties); Switch on the Consolidator Engine go to Consolidator Engine (Administration | Property)]
*Relevant parts of the Tcl Test script which caused the error
*Screenshots of the relevant hardware causing the error
STB brand / model / IR code file name
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Please print a copy of the completed form for your reference.
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