For ECP only support, click on ECP Support Request and fill in all the required fields.
For other product support, click on Generic Support Request and fill in all the required fields.
Please note that your product must be covered under a valid maintenance contract to receive support. Otherwise, you will be notified of maintenance contract renewal options.
DVStation customers are entitled to receive software updates, technical support and other services. To receive support services, you must first register with Pixelmetrix. Click on product registration to register.
All goods returned for repair to Pixelmetrix must be accompanied with a Return Material Authorization. Goods received without an RMA number will be returned to the sender, collect, unopened.
To request an RMA number, please contact Pixelmetrix Support via email at firstname.lastname@example.org or email@example.com (North America only).
In your email, please specify: