"The challenge for television operators today is providing quality and value for money, in order to retain customers. Hence, taking a proactive approach to performance monitoring and quality assurance is vital in setting high standards on viewing experience,” said Danny Wilson.

During his presentation, he shared valuable insights into broadcast intelligence and how operators can increase customer satisfaction while reducing OPEX and avoiding churn.

The positive attendance at this session was a testament to the increased level of interest in managing and monitoring QoS and QoE among the broadcast industry players.